Q&A: How to Unlock your Browser from Scammer

Q: For the past weeks I’ve been getting a entire-display “net safety alert” on my domestic home windows laptop. It’s red with a white container within the middle showing the mistake code 055BCCAC9FEC. A voice says that if I do something my information may be compromised and that i have to call a “Microsoft guide” cellular phone amount. I need to shut down my pc to rip-offscam the caution. The Malwarebytes safety software hasn’t determined any viruses. What am i capable of do?

Duane Crosland, Otsego, Minn.

A: that is an unsightly rip-off. Even if you aren’t fooled, the ones assaults regularly motive harm through the usage of locking your browser. you can rip-off the malware yourself, however it calls for severa steps.

The d5500b236c3d7eaa2bdca84b3a067de9 works this way: Malicious software is inadvertently downloaded on your computer and generates a warning that takes over your browser. in case you call the phony help wide range, they’ll charge you some hundred greenbacks to remotely take manipulate of your laptop and “restore” the hassle. In some times, they’ll additionally steal your credit score card facts (see tinyurl.com/ycc6x5c8).

right here’s the restore: near your browser with the aid of concurrently urgent the Ctrl, Alt and Del keys, then on the following menu clicking venture supervisor. glance through task manager’s listing of “approaches” that are walking on your pc until you discover your browser. Left click at the browser in the listing to attention on it, then click on the “cease venture” button on the display display screen.

Then restart your browser without letting it go back to the equal net web page it become on (brief kind in a one-of-a-type internet address or click on on a bookmark).

Now down load new versions of the free Malwarebytes (tinyurl.com/jsdacdk), loose Malwarebytes AdwCleaner (tinyurl.com/huoodp2) and the 30-day loose trial model of HitmanPro (tinyurl.com/jfxatff). Run these programs on this order: AdwCleaner, Malwarebytes and HitmanPro. (For unique commands, see tinyurl.com/lzfx37v).

If the problem isn’t resolved, visit the fourth step on that internet site, and is the cause a way to repair your Google Chrome, Mozilla Firefox or net Explorer browser to the precise settings.

Q: i take gain of the Outlook 2010 1ec5f5ec77c51a968271b2ca9862907d software. once I forward e-e-mailed images or paste images into an 1ec5f5ec77c51a968271b2ca9862907d message, my recipients who use Apple gadgets get hold of the pix as win.dat documents that they can’t open. What am i able to do to restore this?

Philip Neal, Colorado Springs, Colo.

A: The trouble lies with Microsoft Outlook, which is reformatting your photograph attachments as “winelectronic mail.dat” 1ec5f5ec77c51a968271b2ca9862907d attachments, moreover every now and then known as “win.dat” documents.

if your intended recipient is likewise the use of Outlook, the message and photographs may be obtained with out a problem. but if the recipient is the usage of an Apple tool, together with an iPhone, iPad, iPod contact or Mac computer, the winemail.dat documents can simplest be opened if the consumer first downloads particular viewing software program (see tinyurl.com/q7vjbox).

you will be capable of trade the settings in Outlook to save you the photographs from being reformatted to winemail.dat files (see tinyurl.com/yc2lal3z and tinyurl.com/yaoou4qy). however, the modifications don’t appear to paintings for every person. in case you nonetheless have problems, switch to a non-Outlook 1ec5f5ec77c51a968271b2ca9862907d application (Ge mail, Yahoo Mail or Outlook.com) whose documents can be examine by way of all devices.